B Pharm Communication Skills Pdf Notes
Updated: Feb 12
The lab coat may come naturally, but mastering those communication skills in B.Pharm? That's another beast! Fear not, Last Bench Pharmacists! This is your one-stop shop to conquering B.Pharm communication with free B Pharm Communication Skills Pdf Notes For Free as your secret weapon.
Scope:
This course will prepare the young pharmacy student to interact effectively with doctors, nurses, dentists, physiotherapists and other health workers. At the end of this course the student will get the soft skills set to work cohesively with the team as a team player and will add value to the pharmaceutical business.
Objectives:
Upon completion of the course the student shall be able to:-
1. Understand the behavioral needs for a Pharmacist to function effectively in the areas of pharmaceutical operation
2. Communicate effectively (Verbal and Non Verbal)
3. Effectively manage the team as a team player
4. Develop interview skills
5. Develop Leadership qualities and essentials
B Pharm Communication Skills Pdf Notes
Unit 1
Communication Skills: Introduction, Definition, The Importance of Communication, The Communication Process – Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context.
Barriers to communication: Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers.
Perspectives in Communication: Introduction, Visual Perception, Language, Other factors affecting our perspective - Past Experiences, Prejudices, Feelings, Environment
Unit 2
Elements of Communication: Introduction, Face to Face Communication - Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication
Communication Styles: Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style.
Unit 3
Basic Listening Skills: Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in Difficult Situations
Effective Written Communication: Introduction, When and When Not to Use Written Communication - Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication.
Writing Effectively: Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message
Unit 4
Interview Skills: Purpose of an interview, Do’s and Don'ts of an interview
Giving Presentations: Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery
Unit 5
Group Discussion: Introduction, Communication skills in group discussion, Do’s and Don'ts of group discussion
B Pharm Communication Skills Practical Pdf Notes
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